privacy policy

Welcome to Pulkra Floral. We care deeply about privacy, transparency, and creating thoughtful experiences, both online and in person. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or interact with us online. By using our website, you agree to the practices described below.

WHO WE ARE

Pulkra Floral is an online florist offering select day flower delivery, weddings, events, and artful floral installations. We are committed to operating in an environmentally responsible and intentional way, including how we handle your information.

INFORMATION WE COLLECT

We may collect personal information when you:

  • Place an order

  • Submit an inquiry

  • Join our mailing list

  • Contact us through our website or social media

  • Participate in promotions or surveys

This information may include:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details

  • Event information

  • Any messages or notes you provide

We may also automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies or analytics tools

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver orders

  • Communicate with you about inquiries, bookings, or deliveries

  • Provide customer support

  • Send newsletters or updates if you have subscribed

  • Improve our website and customer experience

  • Maintain the security and functionality of our website

We only collect information that is reasonably necessary to operate our business thoughtfully and effectively.

PAYMENTS

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full credit card details on our servers.

EMAIL MARKETING

If you subscribe to our mailing list, we may occasionally send updates, seasonal offerings, floral stories, or event announcements. You can unsubscribe at any time using the link included in our emails.

COOKIES AND ANALYTICS

Our website may use cookies and analytics tools to better understand how visitors use the site and to improve functionality and performance. You can choose to disable cookies through your browser settings, though some parts of the website may not function as intended.

SHARING YOUR INFORMATION

We respect your privacy and do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Delivery partners

  • Website hosting providers

  • Email marketing platforms

  • Analytics services

These providers are only given access to information required to perform their services.

DATA SECURITY

We take reasonable measures to protect your personal information from misuse, loss, unauthorized access, or disclosure. While no online system can guarantee complete security, we aim to use trusted platforms and maintain thoughtful digital practices.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent from marketing communications

To make a request, please contact us using the details below.

THIRD PARTY LINKS

Our website may contain links to external websites or social platforms. We are not responsible for the privacy practices or content of those third-party sites.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in our services, legal obligations, or website functionality. Updates will be posted on this page with a revised effective date.

CONTACT

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website contact form or by email.